Contact

• Express Delivery (Next Day)

  • Delivery fees are charged based on order value
    • Orders UNDER R1000
      • R150.00 for all deliveries
    • Orders OVER R1000
      • Free delivery

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  • Available for East Rand suburbs (Germiston, Springs, Nigel, Heidelberg, Boksburg, Benoni, Brakpan, Kempton Park, Edenvale, Bedfordview).

  • Orders must be placed before 12 PM.

  • Delivery is handled by Pooldudez’ own logistics team.

  • Outside East Rand? Customers must request a custom quote via email or WhatsApp.

• Standard Delivery

  • Delivery fees are charged based on order value
    • Orders UNDER R1000
      • R150.00 for all deliveries
    • Orders OVER R1000
      • Free delivery

  • Applies to orders shipped to other city areas in South Africa.

  • Typical delivery time: 2–5 working days.

  • Shipping only to physical addresses (no P.O. Boxes).

  • Remote areas (farms, game reserves) may attract additional fees.

• Custom Quotes

  • If you’re outside the East Rand but want express delivery, Pooldudez provides tailored pricing upon request.

  • Contact: sales@pooldudez.co.za or WhatsApp 061 568 2399

• Credit & Debit Cards Via Yoco / Peach Payments

  • Visa and Mastercard are supported.

  • Payments are processed securely through their online checkout system.

• EFT (Electronic Funds Transfer)

  • Customers can pay directly via their bank account.

  • Funds must REFLECT IN BANK ACCOUNT before order dispatch.

• Secure Online Payment Gateway

  • Pooldudez uses trusted South African payment processors to ensure safe transactions.

  • This allows instant confirmation of payment and faster order processing.

⚠️ Key Considerations

• Payment confirmation: Orders are only processed once payment is cleared.

• No cash on delivery: Deliveries are prepaid; COD is not offered.

• Refunds & returns: Refunds are processed back Via EFT within 5 working days

• Security: Transactions are encrypted and comply with South African e-commerce standards.

• SHIPPING AREAS AND TIMES

  EXPRESS DELIVERIES ( NEXT DAY DELIVERY) ORDERS PLACED BEFORE 12PM

  • At present we support EXPRESS delivery via our own delivery logistics to all EAST RAND suburbs.
  • The EAST RAND region extends from Germiston in the west to Springs in the east, and south down to Nigel and Heidelburg , and includes the towns of Boksburg , Benoni , Brakpan , Kempton Park , Edenvale , and Bedfordview .
    • Should you reside outside the EAST RAND AREA but would still like EXPRESS delivery, please contact sales@pooldudez.co.za 0r Whatsapp 061 568 2399  to get a quote for delivery to your area
  • We only deliver to physical addresses where someone is present to receive the delivery
  • Deliveries are made during working hours (9am to 4:30pm) Monday to Friday
  • Orders placed by 12pm are eligible for delivery on the next working day. As an indication:
    • Orders placed on Monday to Thursday will be available for delivery the next day
    • Orders placed on Friday will be available for delivery on the following Monday
    • Orders place on Saturday/Sunday will be available for delivery on Tuesday
  • You may also elect an alternative day for delivery should you so wish. This can be done when you are contacted by the despatcher to confirm your delivery time.
  • We will contact you the day before to confirm delivery and also to ask you to advise a preferred time slot for delivery
    • We will do our best to get our delivery partner to accommodate your preferred time slot, but in certain cases it may not be possible due to time constraints and routings. In this case, the distribution partner will contact you directly to confirm a new delivery time on the morning of the delivery

  STANDARD DELIVERIES ( 2-5 working days DELIVERY)

  Stock is shipped to you from our WAREHOUSE to all areas of SOUTH AFRICA excluding EAST RAND TOWNS via a COURIER SERVICE partner or subcontractor. Should you require faster delivery time , please contact sales@pooldudez.co.za 0r Whatsapp 061 568 2399  to get a quote for delivery to your area.

  Additional delivery costs for above must be pre paid before a delivery can commence ,an invoice will be be sent via e mail and a yocco link or banking details will be presented for payment.

Shopping on pooldudez.co.za is considered safe. The site uses an SSL certificate to encrypt data, has a high trust rating from independent reviewers, and is hosted in South Africa with standard e-commerce protections in place

🔒 Security Features of Pooldudez Online Shop

• SSL Encryption

  • The site uses HTTPS, meaning your payment details and personal information are encrypted during transmission.

  • This prevents third parties from intercepting sensitive data.

• High Trust Rating

  • Independent checks (e.g., Scamadviser) rate pooldudez.co.za as legit and reliable.

  • Indicators include verified hosting location, SSL usage, and absence of scam reports.

• Local Hosting

  • The site is hosted in South Africa, which means it falls under South African consumer protection and data privacy laws.

• Secure Payment Gateways

  • Payments are processed through trusted South African gateways, ensuring compliance with PCI DSS standards.

  • Card details are not stored directly on the shop’s servers.

🛒 Step-by-Step Order Process at Pooldudez

• Order Placement

  • You shop online and select either delivery or click & collect at checkout.

  • Payment is completed via card or EFT.

• Order Confirmation

  • Immediately after checkout, you’ll receive an email confirming your order details.

  • This acts as proof of purchase.

• Packing & Notification collection order

  • Pooldudez prepares your parcel.

  • You’ll get a WhatsApp message confirming readiness.

  • The message includes a unique Collection ID or barcode.

• Click & Collect Option

  • If you chose pickup, your order is usually ready within 2 hours.

  • Collection points include Kempton Park and other designated stores.

  • Present your barcode/ID to collect.

• Delivery Option

  • If you selected delivery, orders are shipped to your physical address.

  • Standard delivery time: 2–5 working days in city areas.

  • Remote areas (farms, reserves) may take longer and incur extra fees.

• Tracking & Support

  • Orders can be tracked via Pooldudez’ logistics partners waybill and website tracking.

  • Customer service is available via email or WhatsApp for queries.

🧾 How Pooldudez Handles Invoices

• Order Confirmation Email

  • Immediately after checkout, you’ll get an email confirming your order details.

  • This email serves as your proof of purchase.

• Formal Invoice

  • A proper tax invoice is generated for every order.

  • It includes product details, prices, and delivery charges.

  • The invoice is usually attached to the confirmation email or available in your account/order history.